Refund Policy
Refund Policy
Welcome to our drop shipping service! We aim to provide you with a seamless shopping experience. However, we understand that sometimes circumstances may require you to seek a refund. Below, we have outlined our refund policy to ensure transparency and fairness to our valued UK customers.
30-Day Money Back Guarantee
We offer a 30-day money back guarantee on all eligible products. If you are not entirely satisfied with your purchase, you may return the item(s) within 30 days from the date of delivery for a full refund. Please note that to be eligible for a refund, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
Return Process
To initiate a return, please contact our customer support team at [insert email address or contact form link]. Kindly provide your order number and a brief explanation of the reason for the return. Once we receive your request, we will provide you with further instructions on how to proceed with the return.
Return Shipping
Customers are responsible for covering the cost of return shipping, unless the return is due to a mistake on our part or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance to ensure that your return is delivered to us safely. We cannot guarantee that we will receive your returned item, and we are not liable for any items lost or damaged during the return shipping process.
Refund Processing
Once we receive your returned item and inspect it, we will notify you of the approval or rejection of your refund. If your refund is approved, we will initiate a refund to your original method of payment within [insert number] days. Please note that it may take some time for the refund to be processed by your bank or credit card company.
Exchanges
Unfortunately, we do not offer exchanges at this time. If you would like to exchange an item for a different size, color, or style, please initiate a return for the unwanted item and place a new order for the desired item.
Non-Refundable Items
Certain items are not eligible for refunds, including:
- Gift cards
- Downloadable software products
- Personalized or customized items
Contact Us
If you have any questions or concerns about our refund policy, please feel free to contact us at [insert email address or contact form link]. Our dedicated customer support team is here to assist you and ensure that you have a positive shopping experience with us.
Thank you for choosing us for your drop shipping needs! We appreciate your business.
Contact: illoinen.official@gmail.com