Shipping policy
**Shipping Policy**
Welcome to iloinen-store! We're thrilled to have you here and are committed to providing you with an exceptional shopping experience, including seamless shipping services. Please read through our Shipping Policy to understand how we process, ship, and deliver orders to our valued customers in the UK.
**1. Order Processing Time:**
- Upon receiving your order, our team begins processing it promptly. Typically, orders are processed within 1-3 business days, excluding weekends and public holidays.
- During peak seasons or promotional events, processing times may be slightly extended. We appreciate your patience during such times.
**2. Shipping Methods:**
- We partner with reliable shipping carriers to ensure timely and secure delivery of your orders.
- Standard shipping within the UK usually takes 2-5 business days after processing. For expedited shipping options, please refer to our checkout page for availability and estimated delivery times.
**3. Shipping Charges:**
- We strive to offer competitive shipping rates for our customers. Shipping charges are calculated based on the weight and dimensions of the products in your order, as well as your shipping location.
- At checkout, you will see a transparent breakdown of shipping costs before finalizing your purchase.
**4. Tracking Information:**
- Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your delivery and estimate its arrival.
**5. International Shipping:**
- While we primarily serve customers within the UK, we may offer international shipping to select countries. Please note that international shipping rates and delivery times may vary based on destination and customs regulations.
**6. Delivery Issues:**
- In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
**7. Order Status Updates:**
- You can check the status of your order at any time by logging into your account on our website. Additionally, we will keep you informed via email about any changes or updates regarding your order.
**8. Address Accuracy:**
- To prevent shipping delays or returns, please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
**9. Shipping Restrictions:**
- Some products may be subject to shipping restrictions or regulations imposed by local authorities. It is your responsibility to ensure that the items you order comply with any applicable laws or restrictions in your area.
**10. Returns and Exchanges:**
- For information regarding returns, exchanges, or refunds, please refer to our Returns Policy page.
**11. Contact Us:**
- If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure your shopping experience with us exceeds your expectations.
Welcome to iloinen-store! We're thrilled to have you here and are committed to providing you with an exceptional shopping experience, including seamless shipping services. Please read through our Shipping Policy to understand how we process, ship, and deliver orders to our valued customers in the UK.
**1. Order Processing Time:**
- Upon receiving your order, our team begins processing it promptly. Typically, orders are processed within 1-3 business days, excluding weekends and public holidays.
- During peak seasons or promotional events, processing times may be slightly extended. We appreciate your patience during such times.
**2. Shipping Methods:**
- We partner with reliable shipping carriers to ensure timely and secure delivery of your orders.
- Standard shipping within the UK usually takes 2-5 business days after processing. For expedited shipping options, please refer to our checkout page for availability and estimated delivery times.
**3. Shipping Charges:**
- We strive to offer competitive shipping rates for our customers. Shipping charges are calculated based on the weight and dimensions of the products in your order, as well as your shipping location.
- At checkout, you will see a transparent breakdown of shipping costs before finalizing your purchase.
**4. Tracking Information:**
- Once your order has been shipped, you will receive a confirmation email containing tracking information. This allows you to monitor the status of your delivery and estimate its arrival.
**5. International Shipping:**
- While we primarily serve customers within the UK, we may offer international shipping to select countries. Please note that international shipping rates and delivery times may vary based on destination and customs regulations.
**6. Delivery Issues:**
- In the rare event that your order is delayed, lost, or damaged during transit, please contact our customer support team immediately. We will work diligently to resolve the issue and ensure your satisfaction.
**7. Order Status Updates:**
- You can check the status of your order at any time by logging into your account on our website. Additionally, we will keep you informed via email about any changes or updates regarding your order.
**8. Address Accuracy:**
- To prevent shipping delays or returns, please ensure that the shipping address provided during checkout is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.
**9. Shipping Restrictions:**
- Some products may be subject to shipping restrictions or regulations imposed by local authorities. It is your responsibility to ensure that the items you order comply with any applicable laws or restrictions in your area.
**10. Returns and Exchanges:**
- For information regarding returns, exchanges, or refunds, please refer to our Returns Policy page.
**11. Contact Us:**
- If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to reach out to our customer support team. We're here to assist you and ensure your shopping experience with us exceeds your expectations.